Payment and Refund Policy

Payment and Refund Policy

1. Introduction

This Payment and Refund Policy explains how Greater Upper Valley Solid Waste (“we”, “us”, or “our”) handles payments for our recycling services, equipment, and supplies, as well as the circumstances under which refunds may be issued. This policy applies to all transactions made via our website greatvalrec.com or through direct arrangements with our representatives.

2. Payment Terms

All payments for services and products must be made in full prior to the delivery or performance of those services, unless otherwise agreed in writing. We accept major credit cards, debit cards, and approved electronic transfers. Payment details must be accurate and complete. Failure to provide correct information may result in delays or cancellation of your order.

3. Pricing

All prices listed on our website or in proposals are in U.S. dollars and are subject to applicable taxes and fees as required by law. We reserve the right to change pricing at any time, but such changes will not affect orders already confirmed.

4. Refunds

Due to the nature of our services, which may involve waste collection, recycling logistics, and custom equipment delivery, refunds are only granted in the following cases:

• If we fail to deliver a paid service or product due to our own fault and cannot reasonably resolve the issue within a reasonable time frame.
• If a cancellation request is received at least 48 hours before the scheduled service date for one-time recycling pickups or equipment deliveries, a full refund may be issued minus any processing fees.
• For recurring recycling service agreements, customers may cancel with 30 days’ written notice and receive a pro-rated refund for unused prepaid months, if applicable.

5. Non-Refundable Circumstances

Refunds will not be issued for:

• Services that have already been performed in full.
• Customized or specially ordered equipment that has been delivered and accepted by the customer.
• Failure to cancel within the specified timeframe.

6. Disputes

If you believe a charge is incorrect or have a dispute regarding a payment, please contact us as soon as possible at alejandrocline@greatvalrec.com or call (802) 296-3688. We will make every effort to resolve your issue fairly and promptly.

7. Updates to This Policy

We reserve the right to update this Payment and Refund Policy at any time to comply with legal requirements or to reflect changes to our practices. The date of the last update will appear below.

Last Updated: June 24, 2025

8. Contact Information

If you have any questions about this policy, please contact us at:

Greater Upper Valley Solid Waste
96 Mill St, North Hartland, VT, 05052, USA
alejandrocline@greatvalrec.com
(802) 296-3688